There should be regulations on how to receive and handle problems for FDI enterprises

DNHN - Recently, to facilitate more effective cooperation between State agencies and international business associations, thereby contributing to the improvement of Vietnam's an investment and business climate. Mr Shon Young-IL - Chairman of the Korean Business Association in Vietnam (KorCham) said Vietnam needs to have regulations on how to receive and handle problems for FDI enterprises.

According to the Chairman of KorCham, currently, Vietnam has many channels for foreign business associations and FDI enterprises to exchange difficulties and recommendations.

However, in practice, responses are frequently slow and there are several ambiguous responses; hence, monitoring management is seldom applied. Additionally, there are no standards governing how to accept and resolve complaints, which adds to the confusion among businesses.

Growing momentum to develop further, the way of receiving and handling problems will become the key to attracting more FDI enterprises.

He suggested that the "Foreign Investment Inspection" system should be applied like in Korea to handle difficulties that FDI enterprises are facing.

Chairman of KorCham said Korea's "Foreign Investment Inspection" system was established in 1999 to effectively detect and solve difficulties faced by FDI enterprises and improve the investment environment. contributing to the expansion of foreign investment attraction.

The “Foreign Investment Ombudsman” appointed by the President, along with experts in each of the fields of finance, taxation, law and labour, through cooperation with the central and local governments of Korea.  

"Throughout the operating process, the "Foreign Investment Inspector" will receive complaints from FDI businesses via specialists on the ground, online, and via e-mail. They will review the issues after they have been received. examine the content and transmit it to the appropriate authorities for resolution. These issues will be entered and handled in the relevant agency's customer management system, and the firm will be notified of the final resolution results "Mr Shon Young-IL said.

According to Mr Shon Young-IL, the problem-solving process of the "Foreign Investment Inspector" is actively and effectively operated by going directly to enterprises when necessary to deeply understand the problem, instead of just receiving feedback from the department and discussing ideas on behalf of the business with relevant agencies.

In addition, the "Foreign Investment Inspector" office always informs businesses through each step of the settlement process and receives other questions at any time, thereby creating a positive response from businesses. FDI enterprises invest in Korea.

Therefore, the Chairman of KorCham said that it is necessary to put the mentioned system into practice in Vietnam, when that is not only promptly collecting problems, proposing solutions to improve policies and supporting the implementation of solutions. solve problems for businesses, but also create convenience for businesses in managing and tracking the resolution process.

"I am confident that this would not only enhance the Vietnamese government's legitimacy but will also assist to the expansion of international investment attraction," Chairman Kocham stated. 

 PV